CANCELLATION & REFUND POLICY

Last Updated: September 2026

At BRICKTOURS, cancellations and refunds are governed by the terms and conditions applicable to each booking and the respective service provider.

1. Cancellation

Cancellation requests must be submitted through the authorised Travel Agent or customer communication channel used for the booking.

Cancellation charges will be based on the applicable supplier’s cancellation policy and the timing of the cancellation.

2. Amendments

Any amendment to a confirmed booking is subject to availability and may attract additional charges, fare differences, supplier penalties or service fees.

3. Refunds

Where a refund is applicable, BRICKTOURS will process the refund after receiving the corresponding amount from the relevant supplier.

Any applicable cancellation charges, bank charges, service fees, taxes or other deductions may be adjusted from the refundable amount.

4. Non-Refundable Bookings

Certain bookings, promotional rates and services may be non-refundable or non-changeable. Such conditions will be communicated at the time of booking wherever applicable.

5. Supplier-Driven Changes

If a supplier cancels, modifies or substantially changes a service, BRICKTOURS will assist in communicating available alternatives or refund options, subject to the supplier’s applicable terms.

6. Refund Processing

Refund timelines may vary depending on the supplier, payment method and banking process. BRICKTOURS does not guarantee a specific processing period where the refund is dependent on a third party.